Cancellations
You may cancel any subscription at any time. Subscription fees are nonrefundable and are not pro-rated. You can request a cancellation by contacting us via phone, email (billing@hyperchatsocial.com), or the chat widget on our website. Please provide your full name, email address, and the subscription you are wishing to cancel. Cancellation requests will be processed within 48 business hours of receipt.

Example subscription fees are: Social Media Monthly Membership, The Mobile Business Card, Mobile Marketing Solution, Consulting, Social Media Automation, and licensing fees. All design fees are non-refundable

Refunds
You have thirty (30) calendar days from your order date to request a refund on The Social Media Black Book.
All materials can be seen online instantly once you successfully complete your order.

To request a refund, please send an email to billing@hyperchatsocial.com with the subject line “Refund Request”. Please include your complete name, address, contact information, the date you placed your order, and the reason you are requesting a refund. Failure to include any of the required information may cause your refund request to be delayed. You will receive a ticket number to reference your request for your records.

In order to receive a full refund, you must return the original materials sent to you in like-new condition. Once we receive your returned items intact and in like-new condition, within 48 business hours we will process your refund to the original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

The following items are nonrefundable:
Social Media Monthly Membership fees
The Mobile Business Card
Mobile Marketing Solution
Consulting fees
Social Media Automation subscription fees
Content licensing fees
Design fees
Blog Writing

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please send back returned items to:

Hyperchat Social
Attn: Returns & Refunds
8014 Cumming Hwy, Suite 403
Canton, GA 30115

Contact Us
If you have any questions on how to return your item to us, please contact us at:
contact@hyperchatsocial.com
877–359-3399
35 Old Canton Street

Alpharetta, GA 30009